Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@ame-antwerp.com.
Sale items
Only regular priced items may be returned, unfortunately sale items cannot be refunded or exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ame-antwerp.com and send your item to:
Âme Antwerp
Prins Boudewijnlaan 7 Loods D20
2550 Kontich-Belgium
Shipping
To return your product, send your product to:
Âme Antwerp
Prins Boudewijnlaan 7 Loods D20
2550 Kontich-Belgium
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service (or purchasing shipping insurance) to track your packages and to ensure the packages are signed for upon delivery to Âme Antwerp. We don’t guarantee that we will receive your returned item.
International customers WILL be responsible for all shipping costs (Exchange shipping costs are the same as the original). We will require payment before we can ship any international exchange.
